A Health Ministry survey of 10,152 patients in the country’s emergency wards in 26 hospitals has determined yet again that Mayanei Hayeshua has the highest rate of patient satisfaction. With a very high 79.7% of patients expressing satisfaction
A Health Ministry survey of 10,152 patients in the country’s emergency wards in 26 hospitals has determined yet again that Mayanei Hayeshua has the highest rate of patient satisfaction. With a very high 79.7% of patients expressing satisfaction, Mayanei Hayeshua has a powerful lead over all other hospitals where the highest score is 67% and the lowest is 47%.
For the third consecutive time Mayanei Hayeshua leads all of the country’s hospital in surveys of patient satisfaction by a large margin. The survey published on March 14 polled 10,152 patients, parents of hospitalised children and family members who accompanied patients over 76 years old in 26 hospitals.
In each hospital approximately 400 patients were surveyed with identical questions within two weeks of the times they or their dependent family members were hospitalised in the emergency ward. The results were then categorized by hospital size but Mayanei Hayeshua remained in first place in all the categories.
Hospital name % satisfied
Mayanei Hayeshua 79.7
Nazareth Trust 67.6
Hadassah Mount Scopus 64
Bnei Zion 64.3
Hadassah Ein Kerem 63.1
Shaare Zedek 58.6
Sheba Medical Center 55.3
Tel Aviv Sourasky 55.1
Asaf Herofeh 51.8
Rivjka Seiff 50.8
Hillel Yaffe 49.7
Mayanei Hayeshua CEO Rabbi Shlomo Rothschild said in response to the survey: “We are thankful for this vote of confidence and are continuing our pursuit of medical excellence at a worldwide level. Hundreds of millions of shekels have been invested in our physical infrastructure in recent years, and we are in a constant race to recruit the best doctors, buy the best medical equipment while opening new departments and making quality of service the distinguishing hallmark of Mayanei Hayeshua hospital in Bnei Brak.”
The director of Mayanei Hayeshua’s Emergency ward Dr. Ronen Libster said: “This is a result of our teamwork and putting patients first, which is where they belong.”
ER Chief Nurse Michal Ofan said: “We are pleased to see the results of our work, which is the result of our team actually implementing our slogan: Professionals with Heart and Soul. We also think our patients deserve credit for knowing how to say thank you.”
In the last week of November 2019, Professor Rael Strous, the South African-born medical director of Mayanei Hayeshua’s Mental Health Centre, and professor of psychiatry at Tel Aviv University’s Faculty of Medicine, was in London for a busy round of meetings and events organised by the British Friends of Mayanei Hayeshua.